Welcome to the Insoles Santé™ FAQs page. Here you’ll find answers to some of the most common questions we receive. If you don’t find the answer you’re looking for, please feel free to contact us.
1. What are Insoles Santé™ Orthotic Insoles?
Insoles Santé™ Orthotic Insoles are specially designed insoles that provide support and relief for individuals suffering from foot pain, particularly those with conditions like plantar fasciitis. Our insoles use advanced 4D Structure technology to ensure optimal comfort and pain relief.
2. How do I know if I need orthotic insoles?
If you experience foot pain, particularly in the heel or arch, or if you have been diagnosed with plantar fasciitis, flat feet, or other foot-related issues, orthotic insoles like Insoles Santé™ can provide the support and relief you need. They are also beneficial for anyone who spends long hours on their feet and wants to prevent discomfort.
3. How do I choose the right size for my Insoles Santé™ insoles?
Our insoles are available in various sizes to fit most shoe sizes. Please refer to our size chart on the product page to find the best fit for your feet. If you’re unsure, you can always contact our customer service team for assistance.
4. How long will it take to receive my order?
We offer free shipping, and the delivery time varies depending on your location:
- Processing Time: 1-3 business days
- Delivery Time: 5-9 business days
In total, you can expect to receive your order within 6-12 business days.
5. Can I track my order?
Yes, once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order online.
6. What is your return policy?
We offer a 60-day money-back guarantee. If you’re not satisfied with your purchase, you can return the insoles within 60 days of receiving them. Please note that sale items and gift orders are not eligible for returns. Returns are free, and refunds are processed within 5 business days of receiving the returned product.
7. Are there any special care instructions for the insoles?
To maintain the longevity and effectiveness of your Insoles Santé™ insoles, we recommend:
- Wiping them down with a damp cloth to clean.
- Air-drying them completely before placing them back in your shoes.
- Avoiding direct exposure to extreme heat or sunlight.
8. Can I use Insoles Santé™ insoles in any type of shoes?
Yes, Insoles Santé™ insoles are designed to fit most types of footwear, including athletic shoes, casual shoes, work boots, and more. They are versatile and can be easily transferred between different pairs of shoes.
9. Do you ship internationally?
Yes, we currently ship to the following countries: USA, UK, Australia, New Zealand, Canada, France, United Kingdom, Germany, Netherlands, Denmark, Switzerland, Belgium, Norway, and Finland. Shipping is free, and delivery typically takes between 5-9 business days, depending on your location.
10. How can I contact customer service?
If you have any further questions or need assistance, our customer service team is here to help. You can contact us via:
- Email: info@insolessante.com
- Phone: +447418377365
We’re committed to ensuring your satisfaction and are always happy to help with any inquiries you may have.